Reading the blog-post by Seth Godin, this line caught my attention:“If you tell me that price is the only thing that matters to customers, I respond that nothing about this product matters to them.” Seth is spot on when he says, “We sell commodities by choice.” This is applicable even if we are part of one large […]
Dilemma of Pricing: Purple Cows and commodities Read More »
Ever since Uttarakhand tragedy happened, I have been thinking more of Karmic implications.Though not ‘directly’ impacted by the tragedy, it has left a huge impact on me, just as in many others.The disturbing thought was – ‘I was experiencing the news & the impact (though I avoided media reports to a great extend), because of
Uttarakhand Tragedy My Karma Read More »
Flipkart – Sachin Bansal, CEO/Co – Founder, suggests five ways to ensure Customer Delight in E-commerce – Source: Outlook Business/22 June 2013 Discussing Customer-Service, many threw up Flipkart as a brand which fits the bill. (Comments: Related to Banking) Listen to Customer – every customer touch-point/’encounter’, this is important… active listening to customer Under-promise &
Customer Service The Flipkart Way Read More »
Celebrated my birthday, recently. For a long time, I never believed in personal celebrations.We all rather focus on our kid(s)’ birthday or others, don’t we?!(May be not a bad idea to celebrate our birthdays too… part of loving & caring ourselves, spiritually!)Incidentally, my birthday as per our local calender & celebrated in family, fell this
My Mid Year Evaluation : Light-weight, Bright-Green Running Shoes Read More »
